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In: Customer Service
Using Your Account
Wondering about the status of an order? Want to change your account or order information? Care to subscribe to or unsubscribe from a mailing? Whatever you need to do, you can do yourself via Your Account. click here
Contact Customer Service
If you are unable to find your answer using our Web site's help pages, click the "contact us" link at the bottom of any of the topical pages in this section to e-mail our customer service department. We'll be happy to assist you. Shipping & Delivery
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Shipping date estimates will appear in the order form. After placing your order, you will see both shipping and delivery date estimates in the order confirmation e-mail and in the order summary in Your Account.
Returns
You may return most new, unopened items sold and fulfilled by EarthShades within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
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